Role Description: As a Customer Service Representative at Sri Lankan Spices, you will be the voice of our brand, responsible for ensuring exceptional customer experiences. Your role will involve assisting customers with their inquiries, processing orders, and providing personalized assistance to build lasting relationships.
Key Responsibilities:
- Responding to customer inquiries via phone, email, and social media with professionalism and empathy.
- Assisting customers in selecting the right spice products for their needs.
- Processing orders accurately and ensuring timely delivery to customers.
- Handling customer complaints and resolving issues promptly and to their satisfaction.
- Providing product information, recipes, and cooking tips to enhance customer experience.
- Managing customer accounts and maintaining accurate records.
- Collaborating with other departments to address customer needs and concerns.
- Identifying opportunities for upselling and cross-selling products to customers.
Requirements:
- High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in stressful situations.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM software and order processing systems.
